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Can VoIP really save you money?
Making phone calls over the Internet isn't just for the tech savvy anymore. Using VoIP (or Voice over Internet Protocol) is easier than ever before, with several benefits other than just call cost reduction.
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 The Business Benefits of VoIP
What Are The Benefits Of IP Telephony?
The benefits of using VoIP in your business are broken down into three basic areas:
- Improved features including mobility and increased productivity
- Cost savings
- Simplification of operations and business applications
1. Increased employee mobility and productivity
IP Telephony allows employees to integrate all internal and external communications into one easy to use platform. We’ve listed some of these here. The underlying benefit of all of these is in allowing employees in a business to be more productive in or outside of the office environment.
- Improved call handling
- IP voice and video teleconferencing
- Dialing - click to dial
- Improved call and contact management via a user friendly interface
- Send and receive faxes
- Send and read/respond to emails via phone
- Retrieve and process voice mails more effectively
- Remote capability equal to being in the head office
- Presence and instant messaging
- Access messages from any device
- Manage phone systems remotely
- Reduce unnecessary calls when trying to reach a person
2. IT/Telecommunications cost savings
This is in the form of reduced phone bills, reduced deployment and maintenance costs, and increased business agility.
Toll bypass: Reduced costs are achieved through toll bypass-Internal and interstate (toll) calls that were previously connected over the public switched telephone network (PSTN). These calls can now be carried over the internal network at no cost creating significant savings for businesses with high volumes of internal calls among multiple company locations.
Similarly the company WAN can be used to make interstate calls to phone numbers outside of the company for the cost of a local call, eliminating long distance interstate phone charges.
There are many IP carriers in Australia who have both untimed local and interstate calls for as low as 0.10 cents per call. Similar savings can be realized on International calls by using IP voice carriers.
This diagram shows how voice is distributed across and WAN between multiple locations:
As IP Telephony consolidates voice and data networks into one network, other benefits are realized by businesses:
- It is easier to expand and change the network
- There are reduced wiring costs
- Wireless infrastructure for voice and data can be easily incorporated into the network
3. Business capability and agility
- Virtual call centers - remote call centre staff with Internet access can perform their roles even more effectively than staff in traditional call centers
- Multi-tenant applications
IP Telephony can save your business hundreds and thousands of dollars in communications costs. In addition to reduced phone call costs, IP Telephony can eliminate usage fees for phone lines and teleconferencing and can allow workers to call toll free from home using a broadband connection.
To learn more about this service or to book an appointment, please call us at 02 9420 0961 or contact us
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